Returns & Refunds

You may request a return within 30 days of delivery. Please read the eligibility and shipping-cost rules below before starting a return.

Change-of-mind returns

For returns because you changed your mind, ordered the wrong option, or no longer want an item, you are responsible for the return shipping cost. Under our voluntary 30-day return policy, items should be unused, undamaged, and returned with their original packaging and included parts. Please provide an order number or other proof of purchase.

These conditions do not restrict any right to inspect goods, withdraw from a purchase, or obtain a remedy under applicable consumer law.

How to request a return

Email support@chicwoo.com with your order number and details of your request. Contact us for return instructions and the correct return address before sending your parcel. We recommend a trackable return service. The company contact address is not automatically the return address. Our return process does not limit your statutory rights.

Damaged, defective, or incorrect items

If your item arrives damaged, is defective, or is not what you ordered, contact us with your order number and supporting photos or video where available. ChicWoo will arrange an appropriate remedy and cover any required return shipping for confirmed damaged, defective, or incorrect items. These rights are not limited to our voluntary 30-day return window where applicable law provides longer protection.

Custom, personalized, and other excluded items

Custom-made and personalized items cannot be returned solely for a change of mind once production has started. Gift cards and items clearly marked final sale are excluded from our voluntary change-of-mind return policy. These exclusions do not remove any mandatory cancellation, withdrawal, or defective-goods rights under applicable law.

Original shipping charges

For voluntary change-of-mind returns, original shipping charges are normally not refunded. We will refund original delivery charges where required by applicable law, including standard outbound delivery charges for a qualifying statutory withdrawal. Any premium paid for an upgraded delivery service is refundable only where required by law or agreed with us.

Cancellations

Orders may be cancelled for a full refund before shipment. Custom or personalized orders may be cancelled before production begins. Please contact us promptly. Once fulfilment or production has started, we may be unable to stop the order; this does not affect any mandatory rights you may have.

Refunds

We will notify you after receiving and inspecting your return. Approved refunds are issued to the original payment method. We will process refunds within any applicable legal deadline; your bank or payment provider may need additional time to post the refund.

Your rights and existing orders

This policy does not limit mandatory consumer rights. Orders placed before this update remain subject to the return commitments applicable when they were placed, together with applicable law.

Questions? Email support@chicwoo.com.